Common
questions

Four connected applications: online booking with a waiting list, a patient record and CRM, a website you can update yourself, and quote generation with PDF output. They share one customer database, so a patient added in one appears in all four.

A calendar records who is booked. A waiting list records who wants a slot that is not currently free. When a last-minute cancellation happens, a calendar leaves an empty hour; a waiting list fills it automatically from people already waiting.

Yes, natively. The interface, the documents and the PDF output were built for Hebrew with full right-to-left support, rather than translated from an English product. Hebrew is the default, not an add-on.

Yes. Patient lists in Excel or CSV can be imported. If the data sits in another system, it usually needs to be exported first — I can help work out what is possible before you commit to anything.

Prices generally run from a few dozen shekels a month for a single practitioner to a few hundred for a multi-therapist clinic. Most vendors quote before VAT. VeraSync operates under osek patur status, so the published price is the final price.

No to both. Setup is included, and you can stop whenever you want. If the system is not right for you, I would rather you left than stayed locked in.

The system locks and the data is retained for 61 days, during which it can be exported. Nothing is deleted the moment a payment stops.

No. A clinic operating only in Israel is subject to Israeli law — the Protection of Privacy Law and its data security regulations. HIPAA is American and GDPR is European; they apply only if the clinic serves those markets. A vendor advertising HIPAA compliance to an Israeli clinic is selling the wrong reassurance.

On a server with each clinic in its own separate database, not mixed with other clients. Access requires a personal login, and passwords are stored hashed, never in readable form.

Ask ChatGPT, Gemini, Google AI and Perplexity ten questions your customers actually ask, and see whether your business name appears. In parallel, check the site for three technical elements: structured data, question-and-answer content, and an llms.txt file. You can run this yourself — the method is not a secret.

The common causes are: no structured data, so the engine cannot tell what the business is; no content written as questions and answers, so there is nothing to quote; no llms.txt file; or the site existing in two versions, with and without www, splitting its signals between them.

SEO ranks pages in a list of results, where there is a second page and a third. GEO is about being quoted inside a single answer, which usually names three or four sources. There is no eleventh place in an AI answer.

No. Nobody controls the answers of AI engines, and those answers vary between users, devices and dates. The odds can be improved substantially through correct structure and clear content, but any promise of a specific position is not credible.

I do. VeraSync is one person in Tel Aviv. The person you speak to is the person who writes the code, which means no account manager in between and no handover to a junior.

On weekdays, usually straight away, during working hours and beyond. On Shabbat and holidays the system keeps running and I get back to you on Saturday evening. There is no call centre and no ticket queue.